If you would like more information about your thyroid condition, please get in touch in the following ways:

Head Office

You can telephone or email by using our general query submission form and we can help you find the answer to general questions about thyroid condition. Head office is open Monday to Thursday between 10am - 4pm. Please call 01423 810093.

We may not be available to answer every call straight away as our staff also have other responsibilities. If we are unable to answer your call, please leave a message with your name and contact number and we will try our best to call you back within 48 hours. At busy times this may take longer. Please note that our office is closed on Fridays and weekends.

The cost of calls from mobiles and other networks may vary so please check with your service provider. 

Medical query answering service

You can also ask us questions about thyroid disorders by filling out the medical query submission form 

We will try to answer your email promptly by providing clear and up-to-date information or signposting you to further support and information.

Because of the high volume of medical queries we receive we will prioritise those from BTF members. 

Please note:

• The purpose of these services is to provide general information and support.
• These services are not for crises or emergency medical help. We are not a substitute for medical care and advice from your own doctor or specialist. Our staff are not trained or experienced to deal with mental health issues.
• We will aim to reply to you promptly but at busy times, responding to you may take longer and it may take up to five working days before you receive a response.
• These are UK-based services and we are not be familiar with treatment protocols for patients who live elsewhere.
• Your anonymised enquiry and reply may be published for the benefit of other thyroid patients in our online and printed communications material.

When you contact us in any of the above ways, you are providing consent for us to process your data in order to provide you with the information or services you are contacting us about. Your personal details will only be used by us to provide you with the information or services you have requested.

Any data collected will be anonymised to help us in collecting statistics and evaluate our services. 

Supporting one another

If you would like someone to talk to and to listen to you, our volunteer phone contacts are happy to share their experiences.

Volunteer phone contacts

Our closed Facebook groups also provide a safe forum for you to share experiences and information. You can request to join these on Facebook by searching for:

• BTF Hyperthyroidism Group
• BTF Thyroid Cancer Group
• Parents of Children with Thyroid Disorders Group
• BTF Thyroid Eye Disease Group

Please note: we are unable to provide names of endocrinologists or other doctors for anyone seeking second opinions from the NHS or for private consultations.

Your GP should be able to provide you with a referral for a second opinion or you can locate a local endocrinologist via the NHS choices website

You can also write to us at:

British Thyroid Foundation, Suite 12, One Sceptre House, Hornbeam Square North, Hornbeam Park, Harrogate HG2 8PB